Longs Packaging FAQs covers the most common questions about ordering online, delivery, payments and returns. Whether you’re buying for a butcher’s shop, food business or home use, you’ll find quick answers here—if you still need a hand, get in touch and our team will be happy to help.

 

About

We supply a comprehensive range of packaging and catering supplies for food businesses and the general public. Our product range includes:

  • Food packaging containers and trays
  • Vacuum pouches and sealing products
  • Takeaway packaging and bags
  • Butchery ingredients and seasonings
  • Marinades, glazes, herbs, and spices
  • Cleaning products and hygiene supplies
  • Protective clothing and footwear
  • Eco-friendly packaging options

Our products are used daily by butchers, takeaways, caterers, and food retailers across the UK.

Yes. We supply both trade customers and members of the public.

You can place orders online whether you run a business or are purchasing for personal use.

Orders placed before the daily cut-off time are typically dispatched the same working day.

Orders placed after the cut-off time, on weekends, or on public holidays will be dispatched on the next working day.

Shipping

Orders placed before the daily cut-off time are typically dispatched the same working day.

Orders placed after the cut-off time, on weekends, or on public holidays will be dispatched on the next working day.

Most orders are delivered within:

48 hours from dispatch

Delivery times may vary depending on location, courier schedules, and stock availability.

Yes. Next-day delivery is available for most products when orders are placed before the daily cut-off time.

This helps ensure businesses receive stock quickly and avoid disruption to operations.

 

Yes. Once your order has been dispatched, you will receive:

  • Order confirmation email
  • Dispatch notification
  • Tracking reference

You can track your order using your Order ID and email address.

Yes. We deliver throughout the UK using trusted courier services to ensure reliable and timely delivery.

Returns

You can return items within:

30 days of receiving your order

To qualify for a return:

  • Items must be unused
  • Items must be in original packaging
  • Items must be in re-saleable condition
  • Proof of purchase is required

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The item is damaged
  • The wrong item was supplied

 

Please contact our team immediately with:

  • Your order number
  • Photos of the damage
  • A brief description of the issue

We will arrange a replacement or refund as quickly as possible.

Payments

We accept secure online payments including:

  • Debit cards
  • Credit cards

All payments are processed using secure systems to protect customer information.

No. You can place an order as a guest.

However, creating an account allows you to:

  • Track orders
  • Save delivery addresses
  • View order history
  • Reorder products quickly

Yes. We specialise in supplying businesses with bulk quantities of packaging and catering supplies.

Bulk ordering helps:

  • Reduce unit costs
  • Maintain stock availability
  • Improve operational efficiency