Do you hold this item in stock for fast dispatch?
Yes — we hold a huge amount of stock at our Leigh-on-Sea warehouse, so most items are available for quick dispatch. If something is temporarily out of stock, we’ll contact you.
What’s your dispatch cut-off time for weekday orders?
Weekday orders placed before midday are dispatched fast. Orders placed after midday will be processed the next working day.
How long does delivery take and where do you deliver?
Delivery times depend on your location and the items ordered. We deliver across the UK, with a strong daily delivery operation across the East Anglia region. If you need something urgently, give us a call and we’ll advise the quickest option.
Is there free delivery, and what’s the minimum order value?
Yes — free shipping is available on orders over £550 (due to rising fuel/transport costs).
Can I buy this product as a trade customer and as a retail customer?
Yes — we supply both trade and retail customers, so you can order what you need online in the quantity that suits you.
What pack size does this product come in (units per pack/case)?
Pack sizes vary by product. Check the product title/description for the pack quantity (e.g., “pack of 1000”) and any size details. If anything’s unclear, contact us and we’ll confirm before you order.
Is this product food-safe / suitable for food contact (where applicable)?
Many of our packaging products are designed for food use. Always check the product description/specification for food-contact suitability, and if you’re unsure, ask us and we’ll point you to the right option.
Is this product suitable for hot food, cold food, freezer use or vacuum packing (where applicable)?
It depends on the product type and material. Check the product details for suitability (hot/cold/freezer/vacuum). If you tell us what you’re packing (and the temperature/use), we’ll recommend the best match.
Do you offer eco-friendly alternatives in this range (eco packaging options)?
Yes — we stock a growing range of eco packaging. If you’re looking to switch to a more eco-friendly option, browse our Eco Packaging category or contact us for a like-for-like alternative.
What’s your returns and refunds process if I ordered the wrong item or it arrives damaged?
If there’s an issue with your order, get in touch as soon as possible and we’ll help. For full details, please see our
Return & Refund Policy page.